Crisis Support

This page includes a list of support services that will affirm your gender while providing crisis support and mental health care.

Qlife

3pm to Midnight, 7 days a week

A national and anonymous phone and online counselling service staffed by LGBTQ+ community members, with training in crisis management and support for a wide range of sexuality, gender, and totally unrelated issues.

Phone service: 1800 184 527

Webchat: link

Beyond Blue

24 hours, 7 days a week

Give us a call any time of the day or night – select from the voice menu or simply hold on the line to talk with a trained mental health professional.

Phone service: 1300 224 636

Webchat (3:00pm to midnight): link

Lifeline

24 hours, 7 days a week

Free counselling for suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts, 24/7.

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality

Phone service: 13 11 14

Suicide Callback Service

24 hours, 7 days a week

Free counselling for suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts, 24/7.

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality

Phone service: 1300 659 467

Chatlink

Rainbow Cultures

Directory

A directory of LGBTQ+ multicultural community groups and services in NSW.

Directory: link

Directory for Mental Health Support for Mob, Māori and BIPOC

A list by community for community of mental health support that is updated constantly for Mob, Māori and BIPOC.

Link

Ask Izzy

Online search tool

A free and anonymous search tool to find housing, meals, healthcare, counselling, legal advice, addiction treatment and a whole lot more.

Directory: Link

DISCHARGED

An online peer-led Alternatives to Suicide support group for trans people of all genders across Australia.

Support group: Link

Brother to Brother

Support line for Aboriginal men including Brotherboys. Support around relationships, family violence, parenting, communication, connection and COVID-19.

Phone service: 1800 435 799

headspace National Youth Mental Health Foundation

Online support

For people ages 12-25. Access professional services, build a mental health toolkit just for you, and participate in community through conversation and sharing resources.

Website: headspace.org.au

Butterfly Foundation

8am-Midnight AEST, 7 days

Support for eating disorders and body image issues via phone, webchat, email and more.

Phone service: 1800 33 4673

Webchat: link

Safe Haven

24 hours, 7 days a week

A Safe Haven is a place you can go if you’re feeling distressed or having suicidal thoughts. It’s free and you don’t need an appointment. The Safe Haven initiative provides a calm, culturally sensitive and non-clinical alternative to hospital emergency departments, for people experiencing distress or suicidal thoughts.

There are Safe Havens throughout NSW. Find your nearest service here.

Suicide Prevention Outreach Team (SPOT)

24 hours, 7 days a week

Suicide Prevention Outreach Teams (SPOT) help people who are in distress, suicidal or at risk of self-harm. SPOT is a mobile service and can come to you.

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality

You can contact SPOT by calling the Mental Health Line on 1800 011 511

Find out more about SPOTs here

Link2Home

24 hours, 7 days a week

Link2home is the statewide homelessness information and referral telephone service.

Phone service: 1800 152 152

1800Respect

24 hours, 7 days a week

When you contact 1800RESPECT, you will talk to a trained counsellor who will listen and support you in what feels right for you and your situation.

Phone service: 1800RESPECT

Webchat: link

Sane Australia

10am-10pm, Monday to Friday, AEST

SANE provides peer support, counselling, support, information and referrals to adults who identify as having a complex mental health issue, complex trauma or high levels of psychological distress. We also provide support to the family or friends who care about them.

Phone service: 1800 187 263

Webchat: link

Alcohol and Drug Information Service (ADIS)

24 hours, 7 days a week

Whether you are having issues with alcohol or other drugs, are concerned about someone else’s alcohol or other drug use, or just have general questions about alcohol or other drugs, you can call ADIS any time of the day or week for support, information, counselling and referral to services in NSW.

Phone service: 1800 250 015

Webchat: link

 

If you’re looking for non-immediate mental health care, click here.